If you are a DFW resident with a property in our service area — Cedar Creek Lake, Henderson County, anything within our routes — the absentee-owner setup is exactly what we built for. Here is the operating procedure that keeps the relationship clean.
1. Access — key holding and gate codes
We hold one of three things on every absentee-owner account: a physical key in a locked safe at our shop, a lockbox code on the property, or a gate/garage code. Every entry is timestamped in your monthly summary. Nobody on our crew enters the property without that log.
2. Photo cadence — proof of life
After every visit you get a text with photos. Lawn done, kitchen reset, dock pressure-washed — whatever ran that visit. We don't ask permission to send these; they go out automatically. You can read them at a stoplight in Plano and know the property is in shape.
3. Monthly summary — one PDF per address
First of every month you get a PDF: every visit that ran, every photo, every observation we logged. If we noticed a loose fence board, a sprinkler head not popping up, a wasp nest forming under the eaves — it is in the summary. You decide whether to act on it; we don't auto-bill you for repairs.
4. Storm response — 24–48 hours
When a serious storm hits Henderson County, we prioritize absentee-owner properties because you cannot drive out to assess. We text photos within 4 hours, and we have crews on cleanup runs inside 48 hours. If there is structural damage you need an insurance claim on, we have your before-photos already on file from the last visit.
5. Turnover coordination — for owners who rent
If you run VRBO or Airbnb out of the property, we integrate with your booking calendar (ICS feed or direct platform connection). Turnovers run inside the standard 11 AM check-out / 4 PM check-in window. Restocking is optional — we charge cost + a small handling fee if you want us to keep the place stocked.
6. Billing — single invoice, multiple addresses
- Monthly card or ACH — we don't chase payments.
- One invoice covering every address you own in our area.
- No surprise add-ons; anything outside scope is quoted before we do it.
- Annual summary at year-end if you need it for tax purposes (rental properties).
If you own a Cedar Creek or Henderson County property and live in DFW, the easiest first step is a walkthrough. Send us the address and we'll meet you out there next time you're driving down — or do the walk solo and send you the recap if you don't have a date that works.