Every home-services company in Henderson County wants to lock you into a contract. We do not. Here is why, and what replaces it.
Why contracts exist in this industry
Contracts protect the company, not the customer. They guarantee revenue even when the service is mediocre. A 6-month lawn contract means you are paying for 6 months even if the crew stops showing up on time by month 3. The contract removes the company's incentive to earn your renewal.
What we do instead
- Month-to-month recurring. You pay for the current month. If you want to pause, you text 'pause' and we stop. Resume whenever.
- Same crew every visit. You know their names. They know your gate code, your dog's name, and where the sprinkler heads are. Switching companies means retraining all of that.
- A photo after the first visit. You can see the quality before you commit to month two.
- A 'first visit free if not thrilled' guarantee. We take the risk on visit one so you do not have to.
Does this cost us customers?
Yes. About 8% of customers pause or cancel in the first two months. But 92% stay, and they stay because they want to — not because a contract forces them to. Our month-6 retention rate is higher than companies with 6-month contracts, because the people who stay actually like the service.
If you want a plan with no strings, that is what we sell. Start on the plan page — six questions, no commitment until you say so.